Pinpoint 311 is a free, open-source municipal reporting platform created because every community — regardless of budget — deserves modern infrastructure tools.
No tiers, no "contact sales," no per-seat pricing. The full platform is MIT licensed and always will be. You only pay for third-party APIs you choose to use.
Every line of code is public on GitHub. Fork it, audit it, modify it. No vendor lock-in, no phone-home, no hidden dependencies. Your data stays on your server.
Gemini-powered triage, photo analysis, and conversational analytics — but every AI action requires human approval. No automation without accountability.
Built-in research tools with Census integration, Social Vulnerability Index, and 60+ privacy-preserved fields — so researchers can study and improve municipal equity.
A West Windsor, NJ resident for 14 years and student at the Lawrenceville School, Parth built Pinpoint 311 after seeing how infrastructure issues in his community went unreported or got lost between voicemails and spreadsheets. He wanted to prove that modern civic infrastructure tools don't need to cost six figures.
Parth is also a runner on the Lawrenceville School's cross-country and track & field teams and has been playing piano for 10 years, co-organizing Performathons to raise money for the Children's Hospital of Philadelphia.
Pinpoint 311 is fiscally sponsored by Hack Club, a 501(c)(3) nonprofit (EIN: 81-2908499). This means all donations to Pinpoint 311 are tax-deductible, and the project operates under the full legal framework and transparency requirements of a registered nonprofit.
Fiscal sponsorship through Hack Club provides Pinpoint 311 with the accountability infrastructure of a classic nonprofit — bank account controls, transparent ledger, annual reporting — while keeping our focus entirely on building great software for municipalities.
Every dollar donated goes directly toward development, infrastructure, and expanding access to free civic technology. Our finances are fully transparent through Hack Club Bank (HCB), where you can see every transaction in real time.
Every line of code, every financial transaction, every design decision — public and auditable.
Auth0 SSO, AES-256 encryption, immutable audit logs, WCAG 2.1 AA compliance. No shortcuts.
AI suggests. Humans decide. Every automated score requires explicit staff approval before it's saved.
109 languages. No login required. No paywalls. Every community gets the same features, regardless of size or budget.
Privacy-preserved exports with PII redaction so universities can study civic engagement and equity gaps.
Self-hosted on your infrastructure. No data ever leaves your server. No telemetry, no phone-home, no cloud dependency.
Deploy in minutes on your existing server. No vendor, no lock-in, no license fee — ever.