501(c)(3) nonprofit — free & open source

Advanced municipal reporting software.
Zero cost. No compromise.

That means more budget for
— not software.

Give residents a seamless way to report issues and your staff powerful tools to manage them. Keep every dollar where it belongs.

501(c)(3) Nonprofit
Runs on a $5/mo server
Open311 v2 compliant
109 languages
311.yourtown.gov
How can we help?
Search services...
RD
Pothole / Road
SW
Sidewalk Issue
LT
Street Light
TR
Trash / Litter
GR
Graffiti
SG
Sign Problem
$0
Annual license cost
109
Languages supported
60+
Research data fields
~160MB
Total memory footprint
Why Pinpoint

Built for municipalities,
not for vendor profit

Many towns still rely on email inboxes and phone calls. Commercial platforms charge $5,000–20,000/year. Pinpoint 311 gives you more than both — for free.

Save time
Automatically routes requests — blocks state roads, hands off county roads, no manual sorting ever.
Save money
Free software, forever. Small towns pay as little as $2/month in direct API costs. No license fees.
Improve resident experience
60-second submissions, no account needed, live status tracking in any of 109 languages.
Own your data
Fully self-hosted on your infrastructure. MIT license — fork, modify, and run it independently, forever.
Swipe to compare →
Feature
Pinpoint 311 Free
Email & Phone
SeeClickFix / Commercial
Pricing
✓ Free & open source
✓ Free (staff time)
✗ $5–20K/year
Request tracking
✓ Full dashboard + AI
✗ Spreadsheets / none
✓ Full dashboard
Resident updates
✓ Email + SMS, auto
✗ Manual callbacks
✓ Email notifications
Data ownership
✓ Self-hosted, you own it
~ Scattered files
✗ Vendor-hosted
AI triage
✓ Gemini 3.1 Flash-Lite
✗ None
✗ Basic rules only
Photo analysis
✓ Vision AI built-in
✗ None
✗ None
Languages
✓ 109 languages
✗ Staff-dependent
~ ~10 languages
After-hours access
✓ 24/7 online
✗ Office hours only
✓ 24/7 online
Geofencing
✓ GeoJSON boundaries
✗ None
~ Limited
Audit trail
✓ Immutable + timestamped
✗ None
~ Basic logging
Research export
✓ 60+ fields, free
✗ Not possible
~ Extra cost
Who it's for

Four portals.
One platform.

R
Residents
Report issues in 60 seconds — no account needed. Track status via a magic link in any language.
No account needed
109 languages
Magic link tracking
Multi-photo upload
S
Staff
A full command center: AI triage, priority scoring, maps, internal comments, and audit logs.
AI-powered triage
Conversational AI advisor
Department routing
Proximity & hotspot analysis
A
Admins
Configure everything without touching code — branding, routing rules, service categories, API keys.
Full white-label branding
GeoJSON map layers
Feature module toggles
One-click updates
Re
Researchers
Privacy-preserving analytics for universities studying equity, infrastructure, and civic engagement.
60+ research fields
CSV & GeoJSON export
Census integration
PII-preserved exports
Features

Everything a modern municipality needs.
Nothing you don't.

UX
No-login submission
Residents submit in under 60 seconds with no account. Email magic links let them track status without passwords.
ML
109 language support
Google Translate powers full UI translation including service categories, status labels, and all notification emails in the resident's language.
PH
Multi-photo upload
Up to 3 high-res images with client-side compression. Photos feed directly into AI visual analysis.
TL
Status timeline
Clean visualization of the request journey: Received → In Progress → Resolved → Closed, with SMS and email updates.
MP
Public request map
Interactive map of all open and resolved requests, filterable by department, status, date range, and service type.
RT
Smart routing
Road-based routing rules automatically redirect state or county road reports to the right agency with custom messaging.
LF
Live feed
Auto-refreshes every 30 seconds with "NEW" badging. Split-pane view with independent scrolling for list and detail.
AI
AI insights panel
Safety flags, proximity to schools and hospitals, sentiment analysis, weather context, and similar nearby reports — all powered by Gemini 3.1 Flash-Lite.
HI
Human-in-the-loop priority
AI suggests a 1–10 urgency score. Staff must explicitly accept it — scores are never automatically saved, ensuring human accountability.
CO
Collaboration tools
Private internal comments for staff coordination. External updates visible to residents. Full immutable audit log of every action.
CA
AI analytics advisor
Conversational AI interface powered by Gemini 3.1 Flash-Lite. Ask natural language questions about your data — equity gaps, triage times, response patterns.
AH
Asset history
When a request is tied to a physical asset (e.g., Hydrant #404), automatically surfaces all past reports for that specific asset.
BR
Full white-label branding
Township logo, colors, and font settings automatically injected into every page, email, and SMS notification.
SR
Service routing rules
Route each service to internal departments, third-party contractors, or road-based jurisdiction splits — all without code.
GL
Custom GeoJSON layers
Upload GeoJSON to visualize township assets on the staff map — parks, storm drains, zoning districts, hydrants.
UP
One-click updates
Pull the latest code from GitHub and rebuild containers with a single button. Database backup and health check included automatically.
DR
Document retention
State-specific retention policies (TX, NJ, CA, etc.) with legal hold support and automatic Celery Beat archival.
LG
Legal pages
Fully customizable Privacy Policy, Terms of Service, and Accessibility Statement with sensible municipal defaults built in.
GF
Boundary enforcement
Point-in-polygon checks against uploaded GeoJSON boundaries. Requests dropped outside jurisdiction are auto-rejected.
AS
Asset selection
Residents click directly on infrastructure assets on the map and select the specific one their report relates to.
HS
Hotspot detection
PostGIS ST_ClusterDBSCAN automatically clusters requests to identify problem areas, like pothole clusters on specific roads.
MC
Marker clustering
Auto-groups nearby markers on the resident-facing map via Google Maps MarkerClusterer for clean visual density.
PX
Proximity analysis
AI checks if issues are near critical infrastructure — schools, hospitals, fire stations — using PostGIS with Nominatim fallback.
BD
User bias detection
Spatial statistics flag suspicious activity, like a single user submitting dozens of reports within a 10-meter radius.
Intelligence

AI that works
for your staff,
not around them.

Every AI action requires human approval. No score is ever auto-applied — creating a full audit trail of who decided what and when.

1
Visual analysis
Gemini 3.1 Flash-Lite "sees" uploaded photos to categorize hazards and provide richer context for staff triage.
2
Multilingual AI
When residents submit in non-English, AI provides a literal English translation first so staff can read every submission.
3
Conversational analytics advisor
Ask plain English questions: "Are there equity gaps in our response times?" Get data-driven answers with real numbers.
4
PII auto-redaction
Names, phones, and emails are automatically stripped from public logs before any AI or researcher ever sees the data.
AI Analysis
Gemini 3.1 Flash-Lite
Visual + Spatial Context
Cracked pavement extends ~4m along the curb lane. Surface displacement suggests subsurface water damage. High pedestrian-traffic corridor.
AI Suggested Priority
7.4 / 10
✓ Accept AI Priority
Edit
Infrastructure Proximity
Severity: HIGH
Located 60m from Lincoln Elementary School crosswalk.
Evidence: PostGIS proximity · 3 schools within 200m
Historical Trend
3 similar reports in this block in the past 90 days — recurring drainage issue likely.
Evidence: REQ-20260201-A3F1, REQ-20260214-BB02, REQ-20260228-C19D
Weather Criticality
Freeze-thaw cycle ongoing — 28°F overnight. Hazard likely to worsen by morning.
Evidence: Clear sky, 31°F · Open-Meteo
Similar Reports
REQ-20260201-A3F1 · Major pothole, curb lane 55%
REQ-20260214-BB02 · Road surface cracking 36%
Research Suite

60+ fields for
university researchers.

A privacy-preserving analytics layer with PII redaction, address anonymization, and location fuzzing — designed for external researchers studying municipal equity and infrastructure.

Social Equity Pack
Census tract integration, Social Vulnerability Index, housing tenure, income quintile — for sociologists.
Environmental Pack
Real historical weather data, asset age, precipitation — for urban planners studying freeze-thaw cycles.
Sentiment & Trust Pack
NLP sentiment scores, repeat report detection, frustration indicators — for political scientists.
Bureaucratic Friction Pack
Triage time, reassignment count, business hours to resolve — for public administration researchers.
AI/ML Research Pack
AI vs manual priority diff, flagging accuracy, classification data — for data scientists studying human-AI alignment.
Pricing

Pinpoint 311 is free.
You only pay direct API costs.

The software, all features, all updates — always free. The only costs are the third-party APIs you actually use. Most small towns pay under $5/month.

$0
Pinpoint 311 software — forever free
MIT licensed · unlimited users · all features · all updates · no tiers
No credit card ever
Estimate your API costs
~25,000 residents · ~500 requests/month
$11/mo
pop.
1,00010K25K50K100K250K+
Pinpoint 311 software
All features, all users, forever
$0
Google Maps
Map loads, geocoding, autocomplete
$0
Vertex AI (Gemini)
Photo analysis, triage, AI advisor
$5
Google Translate
UI + notification translation
$2
SMS (Twilio)
Status update texts to residents
$4
Email (SMTP)
Confirmations, status updates
$0
Google Maps and Translate are within their free monthly quotas at this volume.
You'd save this every year vs. commercial alternatives
vs. SeeClickFix
$10,600/yr
vs. PublicStuff / Accela
$17,600/yr
vs. GovPilot 311
$14,600/yr
Tech Stack

Production-grade.
Runs on less than a Chrome tab.

The entire stack uses ~160MB of RAM. Suitable for free-tier cloud VMs or any existing municipal server running Docker.

React 18
Frontend + Vite + TypeScript
FastAPI
Python 3.11 async API
PostgreSQL 15
+ PostGIS for geospatial
Vertex AI
Gemini 3.1 Flash-Lite multimodal
Redis
Caching + Celery queue
Auth0
SSO + MFA + Passkeys
Caddy
Automatic HTTPS / TLS
Tailwind + Framer
Glassmorphism UI
Alembic
Version-controlled migrations
Watchtower
Auto security patches at 3am
Google Cloud KMS
AES-256 PII encryption
Open311 v2
Standard GeoReport API
Memory footprint — entire production stack
A single Gmail tab uses 200–400 MB
Celery Worker
94 MB
FastAPI
23 MB
PostgreSQL
18 MB
Caddy
14 MB
Redis
4 MB
Nginx (frontend)
3 MB
Security & Compliance

Enterprise security.
Government-grade.

A0
Auth0 SSO
Zero-password authentication with MFA, passkeys, biometrics, and social login. No passwords stored anywhere in the system.
KM
Google Cloud KMS
All resident PII (email, phone, name, address) encrypted with AES-256-GCM via HSM-backed Google Cloud KMS.
AU
Immutable audit logs
Every lifecycle event — submission, assignment, comment, status change — is logged for OPRA/FOIA compliance and legal discovery.
SC
CI/CD security scanning
CodeQL static analysis, OWASP ZAP dynamic testing, and Trivy container scanning on every push. Dependabot for weekly dependency updates.
WC
WCAG 2.1 AA
Full keyboard navigation, 4.5:1 contrast ratio, and aria-labels on all interactive elements. Pa11y accessibility audits in CI.
DR
Data sovereignty
Fully self-hosted on your infrastructure. No phone-home to Pinpoint 311 servers. MIT license means you can fork and maintain indefinitely.
Get started

Your community deserves
better infrastructure.

Deploy in minutes on your existing server. No vendor, no lock-in, no license fee — ever.